Exchange & Return Policy

Eligibility Window

Customers may exchange or return eligible products within 14 days of the order's receipt date. The product must be in its original condition, unused, with all original tags, cards, packaging, and the purchase invoice included.

Non-Returnable Items

• Earrings — not eligible for exchange or return for hygiene reasons.
• Special or customized orders — not eligible for exchange or return.
• Sale or offer items — eligible for exchange only; no cash refunds.

Manufacturing Defect or Damage

If you receive a defective or damaged item, please notify us on the same day of receipt with a photo of the item's condition. In this case, Fada will cover the full shipping cost for exchange or return.

Change of Mind / Customer-Related Returns

For exchanges or returns due to a change of mind or any other customer-related reason, the customer bears the shipping cost.

Online Orders & In-Store Exchanges

Orders placed through our website cannot be refunded in-store. In-store exchanges are permitted for a product of equal or greater value — the customer pays the price difference.

Refund Processing

Quality Inspection

All returned items undergo a quality inspection before approval. Any item that does not meet the policy conditions may be rejected and returned to the customer — shipping costs in this case are borne by the customer.

How to Submit a Return or Exchange Request

To submit a return or exchange request, please contact our customer service team through our official social media pages or reach us directly via email.